Refund & Cancellation Policy
Last Updated: 11 June 2026
At TradersInd.com (“TradersInd”, “Platform”, “we”, “our”, “us”), we strive to provide a transparent and fair experience for all users. This Refund Policy explains the conditions under which refunds may or may not be granted for services purchased on the platform.
1. Nature of Service
TradersInd is a digital B2B marketplace platform that enables suppliers and service providers (“Vendors”) to showcase their products and services and connect with potential buyers.
Membership plans and promotional services offered by TradersInd are digital services and become active immediately or within a reasonable processing period after successful payment.
2. No Refund After Activation
Once a membership plan, listing package, promotional service, advertising package, or any paid service has been activated on the platform, no refund shall be provided.
By purchasing a paid plan, the Vendor acknowledges and agrees that:
- TradersInd does not guarantee any specific number of leads, enquiries, sales, orders, conversions, revenue, or business opportunities.
- Buyer enquiries depend on market demand, competition, pricing, product relevance, seasonality, and other external factors beyond TradersInd’s control.
- Lack of enquiries, leads, sales, or business results shall not be considered grounds for a refund.
3. Duplicate or Incorrect Payments
A refund may be considered in the following cases:
- Duplicate payment made for the same service.
- Payment successfully debited but service was not activated due to a technical error attributable to TradersInd.
- Incorrect amount charged due to a system error.
Any approved refund shall be processed after verification by our support team.
4. Cancellation Requests
Vendors may request cancellation of future renewals at any time by contacting TradersInd support.
Cancellation of a membership does not entitle the Vendor to a partial or full refund for the remaining subscription period.
5. Non-Refundable Services
The following services are non-refundable once activated:
- Paid membership plans.
- Business profile listings.
- Vendor profile creation and activation services.
- Featured or premium business listings (if applicable).
- Any digital promotional or visibility services provided through TradersInd.
- As TradersInd is a digital marketplace platform, refunds will not be provided due to lack of enquiries, leads, sales, or business opportunities.
6. Refund Processing
Where a refund is approved by TradersInd, the amount will be credited through the original payment method within 7–15 business days, subject to banking and payment gateway processing timelines.
7. Chargebacks and Payment Disputes
Users are encouraged to contact TradersInd before initiating a chargeback or payment dispute with their bank or payment provider.
TradersInd reserves the right to suspend or terminate accounts involved in fraudulent chargebacks or payment disputes.
8. Contact Us
For any refund-related queries, please contact:
TradersInd.com
Email: support@tradersind.com
Website: https://tradersind.com
9. Policy Acceptance
By purchasing any paid service on TradersInd.com, you acknowledge that you have read, understood, and agreed to this Refund Policy and the Terms & Conditions of the platform.